LEGAL

Refund & Cancellation Policy

Last updated: August 23, 2026

Digital products: Because digital products can be delivered immediately, cancellation and refund eligibility may be limited after access or download, subject to applicable law and the circumstances described below.

Failed or unavailable download

If you paid for a product but cannot access it because the file is unavailable, corrupted or technically defective, contact support with your order details. DigitalEra may restore access, provide a replacement file or issue an appropriate refund where applicable.

Incorrect or materially different product

If the delivered file materially differs from the product description or the wrong product was delivered, contact support promptly so the issue can be investigated and corrected.

Duplicate purchase

If the same digital product was purchased more than once accidentally, contact support as soon as possible. Duplicate-purchase requests will be reviewed using order records and access/download status.

Change of mind

For digital goods, a change-of-mind refund is not automatically guaranteed after digital access or download. Any exception will be considered according to the product terms and applicable law.

How to request help

Use the Contact page and include your order ID, account email, product name and a clear description of the problem. Never send passwords, card numbers, CVV or OTPs.

This is a general policy template and should be reviewed and customized before real payment processing begins.